Warranty and returns policy
This site is maintained and operated by Luxe Clinical (“Luxeclinical”). Our highest priority is to ensure that your privacy is respected, that your transaction is secure, and that any data you provide to us is protected.
Warranty
Luxe Clinical LED devices are covered under a manufacturer's warranty if your product fails after the initial return window. Under normal use, Luxe Clinical LED devices are warranted for 2 years from the date of delivery on your original order.
If you suspect a significant fault with your LED device and would like to start a warranty claim, contact our Customer Service Team at support@luxeclinical.us. To verify that you are within the warranty period, we will need the name and/or the email address associated with the order, the original order number, or any other details about your order or the product. If you made a purchase through an Luxe Clinical provider, you will need to provide proof of purchase (original receipt or order confirmation). Please allow 1-2 business days for someone on the Customer Service Team to reply. In order to quickly troubleshoot your device, we will ask you to share a short video to verify the fault with your device. The Luxe Clinical manufacturer’s warranty extends only to the original purchaser of the product.
- The Luxe Clinical manufacturer's warranty period begins upon the delivery date of the original order.
- The Luxe Clinical manufacturer’s warranty only covers LED devices that are purchased directly through Luxe Clinicalled.com or one of its authorized providers.
- Luxe Clinical is only responsible for shipping warranty replacements within Luxe Clinical fulfillment regions (US, CAN, AUS, NZ, UK, & EU). Arrangements for warranty requests outside of Luxe Clinical fulfillment regions will be assessed on a case-by-case basis.
- Luxe Clinical, Co. or its authorized distributor reserves the right to replace a defective product with the most compatible product currently available.
- Luxe Clinical, Co. or its authorized distributor reserves the right to repair a defective product.
- This warranty does not cover damage caused by the following:
- Accident, misuse, abuse, or alteration
- Servicing by unauthorized persons
- Connection to incorrect power sources
- Use with unauthorized accessories
Returns
The Luxe Clinical Return Policy applies only to orders placed directly through luxeclinical.us. If you made a purchase through an authorized provider please contact your provider to discuss your return.
LED Devices
Luxe Clinical Contour LED devices (Face, Neck & Décolleté, and Glove), Luxe Clinical Men, & Mini’s (Skin Corrector, Eye Brightener, Blemish Eraser) have a 30-day Money Back Guarantee. The Luxe Clinical Clear LED device has a 45-day Money Back Guarantee. Your return window starts on the day of delivery and absolutely no returns will be accepted outside of the return window. **Accessories and ancillary parts are nonrefundable.**
Please examine your order upon delivery for any damage or defects to the product. Your return window starts the day the carrier delivers your package. If there is a problem, or if you are not satisfied with your order for any reason contact our Customer Service Team at support@Luxeclinical.us. To verify your order, we will need the name and/or the email address associated with the order, the original order number, or any other details about your order or product. Please allow 1-2 business days for someone on the Customer Service Team to reply.
Returns of any LED device (Contour, Clear, Men or Mini’s) will be subject to a return fee. The return fee will be deducted from your refund. Please contact our Customer Service Team at support@Luxeclinical.usto learn more about the return fee in your region. **Returns made without our pre-paid shipping label are not eligible for shipping cost reimbursements.**
Returns must include the original box, as well as accessories and parts supplied with your order. Please allow 3-5 business days after we have received your return for inspection of the product(s). Once the return is verified, a refund will be issued to the original method of payment.
**Please note: All returns must be postmarked by the last day of your return window. There are no exceptions to this policy. Any return request submitted after the return window is not eligible for a refund.*
Customers are responsible for tracking their order to the destination. Please contact us immediately if there are any issues during shipment/delivery of your order. If the tracking information associated with your order shows “delivered” by the carrier and you did not receive your item(s), a reshipment may be issued upon further investigation with the carrier. All reshipments provided by Luxe Clinical are not eligible for a return or refund under the Money Back Guarantee.
In the event of shipping damage please save all packaging materials, take a photo of the damage, and report the damage immediately to Luxe Clinical.
Luxe Clinical, Co. or its authorized distributors shall not be responsible for any incidental, special or consequential damages resulting from the use of this product. All implied warranties, including but not limited to implied warranties of fitness and merchantability are limited in duration to one year from date of original purchase.
This warranty gives you specific legal rights, and you may also have other rights that vary from country to country. Some countries do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so some of the above limitations and exclusions may not apply to you.
This warranty is given in lieu of all other warranties, written or oral, whether expressed by affirmation, promise, description, drawing, model or sample. Any and all warranties other than this one, whether expressed or implied, including implied warranties of merchantability and fitness for a particular purpose are hereby disclaimed.
Contact us:
US/Canada: +1 321.317.7884
Non US Toll-Free: +1 866.306.2022
This site is maintained and operated by Luxe Clinical. Our highest priority is to ensure that your privacy is respected, that your transaction is secure, and that any data you provide to us is protected. Luxe Clinical reserves the right to change, modify, add, or remove portions of this statement at any time. You should check this page periodically for changes. Your continued use of this site following the posting of changes to this statement will mean that you accept those changes.
Legal Rights
Your legal rights are not affected by anything stated on this page.
