Frequently Asked Questions (FAQ)
Welcome to the Luxe Clinical Help Center! Whether you have questions about our products, treatments, or services, we’re here to help you. Below you’ll find answers to some of the most common inquiries we receive. If you need further assistance, don’t hesitate to contact our team—we’re always happy to assist!
General Questions
What is Luxe Clinical?
Luxe Clinical is a skincare brand committed to delivering advanced, clinical-grade treatments and luxurious skincare solutions. We combine cutting-edge technology with high-performance ingredients to help you achieve healthier, more radiant skin.
Where are Luxe Clinical products available?
Our products and treatments are available exclusively through our website at www.luxeclinical.us. Shop online and enjoy fast, reliable shipping to your doorstep.
Shipping & Orders
How long does it take to ship my order?
We aim to process and ship all orders within 1-2 business days. Shipping times will vary depending on your location, but most domestic orders typically arrive within 3-5 business days.
Can I change or cancel my order after placing it?
Once an order is placed, we begin processing it immediately to ensure timely delivery. Unfortunately, we’re unable to modify or cancel orders once they’ve been confirmed. However, you can return your items once they arrive, in accordance with our return policy.
Do you offer international shipping?
Currently, Luxe Clinical ships to the United States only. We are working on expanding to international markets, so please stay tuned for updates.
Product Information
What types of products does Luxe Clinical offer?
We offer a range of clinically-proven skincare solutions, including LED light therapy devices, facial masks, serums, and more. All of our products are designed to improve skin health and appearance by combining the latest technology with luxurious ingredients.
Are Luxe Clinical products safe to use?
Absolutely. All of our products are thoroughly tested for safety and efficacy. We use the latest clinical-grade technology and follow rigorous standards to ensure that every product is both effective and safe for all skin types.
How do I use Luxe Clinical products?
Each product comes with detailed instructions on how to use it effectively. For example, our LED therapy devices should be used according to the recommended treatment times for best results. If you have any questions about specific products, please refer to the product page or contact our support team.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your Luxe Clinical purchase. If for any reason you’re not happy with your product, you can return it within 30 days of receipt for a full refund. Products must be unused and in original packaging. Please refer to our Return Policy for more details.
How do I initiate a return or exchange?
To initiate a return or exchange, simply contact our customer service team at support@luxeclinical.us. We’ll guide you through the process and provide you with a return authorization number.
LED Therapy Devices
How does LED light therapy work?
LED light therapy uses specific wavelengths of light to penetrate the skin at different depths. This stimulates cellular repair, promotes collagen production, and improves skin tone and texture. Our devices are clinically proven to help reduce fine lines, improve skin clarity, and promote a youthful glow.
How often should I use my Luxe Clinical LED device?
For optimal results, we recommend using our LED devices 3-5 times a week, depending on your skin’s needs. Each session lasts between 10-20 minutes, depending on the device you’re using.
Are LED light therapy devices safe?
Yes! Our devices are designed with safety in mind. They use clinically-approved wavelengths of light that are safe for home use and suitable for all skin types. Our products are FDA-cleared and rigorously tested to ensure they meet safety standards.
Account & Membership
Do I need an account to make a purchase?
No, you don’t need an account to make a purchase. However, creating an account allows you to track your orders, save shipping information, and receive exclusive offers and updates.
How do I create an account?
To create an account, simply click on the “Sign Up” link at the top of the page and fill out the required information. You’ll then have access to your account dashboard for order tracking, order history, and personalized recommendations.
